Shady t-mobile procedure grounds for class-action lawsuit

Shady t-mobile procedure grounds for class-action lawsuit What is the t-mobile scheme and how does it work? So you've been a customer for a while and you want a new phone. You call t-mobile and tell them you want one. They give you one free, or give you discount on more expensive ones, IF you agree to a multi-year contract extension. You've been a customer for 7 years, and have no intention of changing carriers, so you go for it. You got your new phone, it's great, everything is fine. Then, less than 6 months after you receive the phone, it stops working. So you call t-mobile and tell them, and the rep says it's no problem. They'll send you a new phone. They do. It works. Everything is fine again...until you get your bill. They charge you for a phone they knew could break? You suddenly have a $100 charge on your bill for the phone you just received! Thinking it's an error, you call t-mobile. The rep, when taking your call tells you he values your long-time patronage as a customer. When you ask him why you were charged $100, he informs you that the phone you returned had "moisture damage!" "What is that?" you ask him, knowing your phone has never touched water, and you live in a dry climate. He tells you that during the course of regular use, your phone can have moisture get into it, and that will void the phone's warranty (When you get your new phone, they tell you this in passing, but you don't worry about it because you know your phone has never had any exposure to water). They refuse to provide proof "So send me my old phone back," you ask him. "We can't do that," he says. "Then send me proof my phone had water damage." "We can't do that either," he says. "What percentage of the phones you take back as faulty have 'moisture damage?'" you ask him. "About 30%, he says." "What can I do then?" you ask him. "Nothing you can do," he says, over and over and over again. He knows you can't quit, because to get the phone in the first place, you had to sign a long-term contract that has sever penalties for early cancellation. So t-mobile gets you into a 2 year contract by sending you a phone they know gets "moisture damage" from regular use. Then, when the fautly phone gives out, you order a replacement, they find the "moisture damage," that they knew would be there, and ding you for another $100. And they've got you. "What are you gonna do, quit?" Join the class action suit Share your t-mobile story

The purpose of this site is two-fold:

1. To expose a dishonest and improper scheme employed by telecommunications giant T-mobile, to lure customers into long-term contracts, while never intending to fulfill the product and services promised.

2. To bring together those who had t-mobile steal from them using this scheme, and join them in a class-action suit.